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A report issued Tuesday by the Insurance Institute for Highway Safety boasted of the fact that red-light cameras were responsible for a significant drop in highway fatalities at the intersections where they were posted.

With this one well-crafted report, a document proving they save lives, the red-light camera industry established a beachhead in American society.

Naturally there was no mention of the lives that have been destroyed, marriages ripped apart, or the economic drain on the communities surrounding them because of the onerous fines imposed. Saving lives virtually always trumps the carnage of enforcement.

The issuance of the red-light camera report follows a repeatable pattern in business where a controversial enterprise with substantial cash-flow devises a brilliant strategy for justifying their existence.

Transparency creates its own economies. Whether or not red-light cameras are a net-positive or a net-negative for society is less important than the fact that we are making a dramatic shift towards micro-monitoring human actions.

With every new technology that expands the realm of human transparency, enterprising people quickly follow with systems designed to capitalize on any human deviation from the newly established norms.

The Coming Age of Micro-Transparency

With improved sensor technology, it’s easy to envision parking spaces that come with their own enforcement. Once parked, you have 45 seconds to pay for the space. If you park outside of the lines, you will be fined. If your car remains even one second past the time you agreed to, you will also be fined. Any piece of trash that lands in your space during your parking time will also be cause for additional penalties.

To some, this is a highly needed “take-ownership-of-your-actions” accountability standard to be imposed on everyone around us. To them, the world will be far better place if people are held to a higher standard.

To others, the risk of penalty far outweighs their value to society. They will choose to avoid activities that require them to park in spaces with that kind of liability.

Compare that type of parking space to one where you can come and go as you please and you are seamlessly charged for time spent parking. One is a services-rendered model, the other a compliance-driven with penalty model.

In a society where both models are allowed to exist, transparency becomes the arch enemy of anything with penalties. Since people are an inexact species driven by emotions and spur-of-the-moment decisions, any attempt to over-regulate the humanness of our actions will be met with extreme resistance.

As we move further down the transparency spectrum, it’s not difficult to imagine surveillance systems that monitor us constantly.

  • Computer systems that monitor the flow of information we are consuming and every transaction we make.
  • Traffic drones that monitor our cars, with the ability to log every speeding violation, both going too fast and going too slow, illegal turns, lane changes, emission checks, noise violations, and even prolonged hesitation at stoplights.
  • Surveillance drones that examine our individual actions, citing us for missing a trashcan when we throw something away, use foul language in public, or even disciplining our kids incorrectly.

Again, every breakthrough in transparency-related technology creates its own economies. If allowed, each level of personal intrusion will be accompanied higher and higher thresholds for compliance…. until we reach a breaking point.

Radical Transparency

While a few inspired individuals have pushed the notion of radical transparency, living in a world where we are all equally exposed to the nth degree, this is simply not an achievable objective.

Yes, I will agree that in most cases, people who live in glass houses will not throw stones at others who live in glass houses.

However, in an imperfect world, transparency cannot be distributed equally, and those with less transparency will always have a significant advantage over those with more.

In a peace-loving community that exists without any guns, the person who arrives with a gun, and is willing to use it, has a significant advantage over everyone else.

Similarly, in a business environment where everyone follows the rules, the person who is willing to ignore the rules has a significant advantage over everyone else.

At some point, when the designated elite can hide behind the veil of privacy and others cannot, transparency becomes a lethal weapon.

Rule-Breakers are Our Heroes

“Failure is the condiment that gives success its flavor.” – Truman Capote

Browsing through some recent college course catalogs it occurred to me that for all of the colorful characters in the history books, no one is currently teaching classes on the fine art of rule-breaking.

Virtually everyone who makes it into the history books is a rule-breaker. Yet for all the accolades we heap upon past rebels who zigged left when everyone else zagged right, those luminaries responsible for much of the world we live in today, we have not bothered to turn rule-breaking into an noble profession.

As counter-intuitive as it sounds, someone needs to create the official rules for becoming a rule-breaker. We can learn much from the inspired paths of these past contrarians.

Our Need for Rules

Before plotting a strategy for breaking rules, we first need to understand the reasons behind the rules, and the risks that come with breaking them.

Rules create order. They create the inter-relational fabric of society around which all of our actions are woven.

When rules are too harsh, and crudely enforced, they cause people to live in constant fear, forcing a regression of arts and sciences.

When rules are too lenient and loosely imposed, they provide an equally poor structure for the advancement of culture and knowledge.

Corporations are formed around rule structures that guide people through their working days. Like many other aspects of life, company rules can either be a net-positive or a net-negative. Too often businesses create layers of rules that keep bright people from doing new things.

To executives, power is about what they control. For the workers, power is freedom, and freedom is about what they can unleash.

Rules create stability, but rule-breakers are constantly looking for the next revolution they can unleash.

A Funny Thing Happened on the Way to My Failure

“Restlessness is discontent and discontent is the first necessity of progress.
Show me a thoroughly satisfied man and I will show you a failure.”
– Thomas A. Edison

Rule breakers need to be able to make mistakes, but transparency increases the pain threshold for making those mistakes.

Its sounds good when business people talk about wearing failure as a badge of courage, and how we can improve our success ratio by failing faster and failing smarter. But, in all likelihood, the next generation of transparency won’t even let us get to that point.

As Thomas Edison so aptly reminds us, there are valuable lessons to be learned from the things that don’t work.

Failures are not inevitable, and failure to one person is success to another.

When the learning process that comes from failure is aborted prematurely, the failure is destined to repeat itself.

The Coming Collision of Transparency Advocates and Rule-Breakers

Transparency is entering our lives at a relentless pace.

As we continue to transform into human information nodes, we find ourselves constantly radiating information. And this information is being detected, logged, and analyzed for use in unusual ways.

  1. In the design of Facebook, Mark Zuckerberg has invariably chosen to err on the side of transparency. While there are always options for controlling individual privacy, the default settings tend to be the more open choice. Data mining of Facebook profiles has become a growing source of concern.
  2. Major retailers are investing heavily in creating shopper profiles from tracking signals emitted from cellphones and other handheld devices. While the individual remains anonymous, their movements are tracked throughout the store with a careful record being kept of any action that may signal an interest in a particular product.
  3. The Wall Street Journal published a report on the use of cookies, and the growth of consumer-tracking on major Web sites. In this report, they analyzed big websites and found that many dropped more than 100 cookies into visitors’ computers, with a 64-cookie average on the 50 largest sites.
  4. Video surveillance has become a huge industry as camera prices and installation cost continue to drop. Intelligent surveillance cameras now have built-in features like instant analytics. This means that less video data needs to be streamed to a central location for viewing, which reduces the chance of bandwidth constraints and requires less human monitoring.
  5. Low cost thermal security cameras are a fairly new phenomenon. Innovations in sensor technology have led to a significant reduction in the cost of producing thermal cameras, paving the way far more thermal video surveillance.
  6. China is now setting the pace for the world in video surveillance. City-wide installations of over 100,000 cameras are not uncommon, dwarfing even the largest projects in Europe and the U.S.

As transparency grows, we are approaching a logical breaking point. When we do, look for the small-time rule-breakers of the past to become the full-scale turbo-charged rule-breakers of the future.

The driving forces of those wishing to monetize transparency will find themselves in a full-scale cyber-war with those who have reached their limit. And it may involve much more than online battlefields.

Testing Our Limits

Growing up as young people we are constantly testing our limits. We are testing the limits of how much we can eat or drink, how little sleep we can get away with, how fast we can run, and even how many people we can date simultaneously. We structure competitions, such as track and field events and academic challenges, around finding who has the highest limits.

Without testing our limits, we can’t possibly know what they are.

We are all terminally human, and our learning styles and thought processes vary tremendously from one person to another. As such, we need enough runway to fall on our face a few times before we understand our limits.

The world is changing and limit-testing is our way of informing us how to behave in the future. Our understanding of these evolving new rules are valuable insights worth learning.

Transparency has an insidious way of encroaching on our space and exposing our foibles to the rest of the world.

Those with the greatest upside potential also have the greatest risk of downside exposure.

Most of humanity has a built-in lemming gene that causes them to go with the flow. But once the pain threshold reaches a certain point, even the lemming genes won’t contain the fury.

Strap yourself in, it’s about to get messy.

By Futurist Thomas Frey

Author of “Communicating with the Future” – the book that changes everything

6 Responses to “The Coming Transparency Wars”

Comments List

  1. Charles Tappan

    Tom, My professional title is Streatgy Deployment lead. As such I am constantly using transparentcy and visibility to bring to light behaviors and choices the workforce makes at my company that are either unaligned with our strategy or downright wasteful or adding risk. When 'rules' or 'values' are clear and actually agreed upon as in the best interests of the company then transparency become liberating and failure very acceptable. For example, I work at United Launch Alliance. When there is a technical mistake and a rocket blows up its a big deal. Our culture unanimously values 'Mission Success'. Failure or causal experimentation in activities that affect 'Mission Success' are not supported. Conversely, in some business process or other non-Mission Success area the culture unanimously values efficiency and failure and experimentation (a.k.a. 'rule breaking') is acceptable and encouraged. The point is that transparency and rule breaking are not exclusive and not always in conflict provided the culture is accepting of both and share common values. Thanks for the blog!
    Reply
    • admin

      Charles, thanks for your comments. You're right. Transparency can be a powerful tool when leveraged correctly. Its clearly in everyone's best interest to insure a successful mission. Tom
      Reply
  2. admin

    I just received the following comment via email. "I don’t think that not running red lights is a “newly established norm.” I took driver training in about 1968, and not running red lights was fairly normal even then. Perhaps the enforcement of laws is new, but the existence of laws and observance of same has been around a while." On the surface, red-light cameras seem to be a good idea. However, when we see the squirrelly tactics of these companies doing things like shortening the cycles of the yellow lights to maximize revenues, we can see that its far more about revenues than it is about public safety. Also, if it such a good idea, why are communities issuing special license plates to exempt officials from these tickets. http://www2.ocregister.com/articles/dmv-police-confidential-2011354-program-records Isn't what good for the goose also good for the gander? Shouldn't there be equal transparency, and by extension, equal enforcement for everyone? Thomas Frey
    Reply
  3. Jared

    Great blog, Thomas. I just found this blog yesterday, and thought I'd chime in... It seems to me there are many motivations behind the movement towards transparency: a means of protection, a means of enforcement, a means of oppression, a means of control, a means of gleaning information (for better or worse), a means of improvement, a means to stifle, a means to maximize revenues – all in favor will happily present their spin. In reading your post, I was initially struck by the enforcement angle (in the context of the red light cameras) and thought of momentous events in history, and how pure transparency, the ancient nemesis of rule-breakers, would have affected them. The most relevant that immediately sprung to mind is the forming of our own country. The United States, like most countries, is a country birthed by rebellion. In grade school, our forefathers were men of fables, glorified as fearless rebels unafraid to stand up to the tyrannical and oppressive laws of their King. We were told of these enlightened thinkers and philosophers, politicians and everyday men, who recognized clearly the unjustness they were forced to endure at the hands of a corrupt and tyrannical King, who, according to them, was chiefly motivated by self enrichment at the expense of his lowly subjects. We know the story: these compatriots gathered together, first in small, hushed groups in the backs of pubs and parlors, voicing their discontent first to each other, then spreading their ideas carefully to their like-minded ilk (the penalty of spreading such thoughts was death by hanging), eventually garnering enough support to surprise the King with an all out war, eventually throwing off their English chains forever, thus introducing the world to the United States of America. For this they are American heroes, and ironically (because we seem to longer require them) they are exactly the kind of people our government would use transparent enforcement to mercilessly stamp out of existence. Governments, once formed, don’t like insurgents. In a transparent world, one filled with cameras, sensors, and microphones, where anything you see, think or feel is recorded, logged, analyzed and enforced, the opportunity for our insurgent forefathers to gather together to discuss and disseminate their radical (and treasonous) views could never have happened. The first time the word “revolution” was uttered in the back of a darkened pub in eighteenth century Philadelphia, the hidden speech activated recording device under the table would have kicked on, streaming the illegal contents of their hushed conversations along with their GPS coordinates and personal dossier (the facial recognition camera had them pegged as soon as they walked in the door), the identities and locations of all their friends, family and associates (pulled from their Facebook accounts of course), immediately alerting the nearest Redcoat substation to their treasonous gathering. It would be minutes or less before a small battalion of the King’s Own would have battered through the door and lead our brave heroes away in chains to face the gallows. Good thing there were some thick walls, and secret, dark spots to gather back then.
    Reply
    • admin

      Jared, Nicely stated. You're right, there are many reasons to encourage transparency. But those same reasons that lull us into a false sense of security will also begin to backfire once transparency crosses a certain threshold. Your thoughts on the American revolution are spot on. A ragtag group like that would be squashed in a heartbeat in today's environment. Thanks for your input. Tom
      Reply
  4. <a href='http://janetwise-author.com' rel='external nofollow' class='url'>janet wise</a>

    In reading the opening, where traffic lights were used as the analogy for oppression of rights, I wrote this off as trivial, wishing that the author had, at least, used the airport body scanners (which I consider to be a capitalist opportunistic reaction by some government contractor who made millions at the expense of the taxpayer and the citizens right to privacy. In spite of that, I read the blog and agree with the point made. And I couldn't help thinking about a few lines from my novel, "The Black Silk Road" where two long-time CIA agents discuss America's corporate drive for control over the world's oil -- and the depletion of reserves --specifically the Caspian Sea region, once thought to be the reserve that would take us through the next century: (quoted below) Mikael hesitated, and looked at his friend, ‘Then that means most of what’s left is in Saudi Arabia, Iraq, and Iran – smaller ponds in Africa and South America. And we have some governments to overthrow – a pretty hard sell to American moms and dads whose sons are going to get shot up. I think given a choice, they’d opt to put the mad scramble into research and development of an alternative – retooling and all that.’ It was Jonathan’s turn to scoff, saying they’re not going to be given a choice – referring to Mikael as Pollyanna Howard. In his colorful vernacular, he spewed out how the big boys weren’t going to spend money for a bunch of unborn American’s future when there are trillions to be milked in the next couple of decades before the crash begins. ‘The hairy monster was conceived with a definite objective – only the monster isn’t green but Arab brown. Trained and led by the ones we’ve trained and led – Ali Yessuf and Osama Bin Laden to identify a couple – they’re going to blow up enough Americans so we have an enemy. Then there will be a big one or two to lather up the moms and dads. Remember Roosevelt had to sacrifice about 1,500 Navy boys and quite a lot of inventory to get the American public to let him into World War II. We’ll contrive a Pearl Harbor, blame the hairy monster – the terrorists we trained and armed – and let the war games begin.’ Talbot went on to say that by the time the American public woke up and figured out they’d been had – and he wagered that most of them never would – they’d be living in a police state with a microchip implanted in their steroid-laden, shelf-life preservative-poisoned fat asses. ‘Those are the ones who will be left alive out of the selective gene pool remaining after about four or five billion excess humanoids on the planet have been terminated by genetic, gender, race and age-specific germ mutants created in our secret labs.’ He took another bite of his omelette. Mikael stared at him in stupefied wonder. ‘Uh – you having a hard time getting any, Jon? Maybe it’s making you a little grumpy in the mornings?’ Talbot grunted then grinned, ‘Hey – I’m just blowing bubbles in my beer. But my advice? Go for the woman. Don’t put it off.’
    Reply

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