A few nights ago, I arrived at a very nice Radisson Blu Hotel in Minneapolis for my talk on the “hotel of the future.”
My client was the good people on the Board of Carlson & Rezidor Hotels, the group responsible for a large number of impressive hotels and travel operations around the world.
When I first arrived on the property and entered my hotel room, the staff had prepared a very nice fruit plate, topped with peaches, apricots, and chocolates. This was a very nice gesture, but these were all things that my dietary restrictions would not allow me to eat.
The thought occurred to me that the hotel probably would have appreciated knowing up front about my food allergies, but it kinda ruins the moment if they have to ask lots of questions before they surprise you.
So I spent time considering this dilemma. What kind of anticipatory system could be created to broadcast the needs and preferences of guests to a hotel without turning it into a lengthy discussion?
It occurred to me that this is the exact space where smart building technology is intersecting with the Internet of Things.
In the past, hotels built their business around employing highly attentive people. In the future, they will replace many of their staff with highly attentive buildings.
Here’s a quick scenario that will explain the symbiotic relationship that will develop between people and a building that can attend to their every need.